The heart of hospitality: Cultivating a thriving workforce
Discover the recipe for a positive and productive hospitality team! Learn how strong leadership sets the foundation, why mentorship boosts team spirit, and the crucial role of a comprehensive training program. Uncover insider tips, from team outings to friendly contests, that keep employees engaged and passionate about their work.
Future-Proof Your Hospitality Business with Continued Education
Continued education is essential for any business that wants to stay ahead of the curve, but it’s especially important in the Hospitality Industry, where the job market is challenging and customer expectations are constantly evolving. Investing in ongoing education isn’t just a strategic choice; it’s a necessity for improving employee satisfac
Hospitality team spirit: creating passionate and happy bar, restaurant, and nightclub employees (part 2)
Developing a strong bar, restaurant, and nightclub staff starts with leadership, mentorship, a strong training program. This creates a good, solid foundation to build on, and without it, turnover is sure to be high. However, just because employees are sticking around, doesn’t necessarily mean they are happy or satisfied. When we started the RMD Group, [&helli
Hospitality team spirit: the value of training programs, leadership, and mentorship (part 1)
There is a reason why companies like Google, Facebook, Hilton, and Salesforce have such high employee retention rates. Based on compensation, diversity, paid-time-off, and other perks, they rank among the highest in employee satisfaction in the United States of America. But you don’t have to be a Fortune 500 business in order to make your […]
Customer service tips that create unforgettable experiences in restaurants, bars, and nightclubs
Let’s face it, whether you’re out to eat, servicing your car, or flying cross country, customer service shapes the way we experience a business. It could be argued that the hospitality industry’s heart and soul lie in customer service…in fact, it’s the very word itself. To be hospitable is to be friendly and welcoming to […]
Find more profit in your bar, restaurant or nightlife venue with RMD Consulting
Finances, finances, finances. When you are running a bar, restaurant, or nightlife venue, you work hard to manage and maximize profit. Whether paying back investors or yourself, this is a critical focal point, daily, monthly, and annually. When evaluating profitability and making business decisions that impact it, several areas need to be evaluated: inventory,