Hospitality team spirit: the value of training programs, leadership, and mentorship (part 1)
There is a reason why companies like Google, Facebook, Hilton, and Salesforce have such high employee retention rates. Based on compensation, diversity, paid-time-off, and other perks, they rank among the highest in employee satisfaction in the United States of America. But you don’t have to be a Fortune 500 business in order to make your […]
Space planning your bar and restaurant with RMD Group
What does space planning mean to you? Is it where the bar is located? How many TVs you may hang and where? The circulation pattern of the kitchen? Or how the customer may perceive the space? It can mean a lot of things and will raise many challenging questions as to the best utilization of […]
Customer service tips that create unforgettable experiences in restaurants, bars, and nightclubs
Let’s face it, whether you’re out to eat, servicing your car, or flying cross country, customer service shapes the way we experience a business. It could be argued that the hospitality industry’s heart and soul lie in customer service…in fact, it’s the very word itself. To be hospitable is to be friendly and welcoming to […]
Historic bar and restaurant “Paragon” lives on with support of RMD Group
If you’ve ever visited Seattle, you may have passed through the quintessential hometown neighborhood of Queen Anne. Referred to as “The Hill”, and nestled above the Space Needle with picturesque views of Mt. Rainer, is one of Seattle’s most cozy downtowns. Paragon Bar & Kitchen, described as an “institution” by the locals, is one of […]
Michelin star chefs and culinary talent elevate San Diego’s restaurant scene
San Diego hasn’t always been a foodie’s dream destination. It wasn’t that long ago when big cities like New York, San Francisco, Los Angeles, and Las Vegas got all the culinary fame. Sure, you could find gems here and there: a fresh sushi roll, an authentic slice of NY pizza, or a crave-worthy late-night California […]